You have 14 days right of withdrawal, when you shop at mafundi.dk. The right of withdrawal period expires 14 days after the day you initially received your product. Items should be returned new and unused. Please send return items to the following address:
Returns that are damaged, soiled or altered may not be accepted. As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.
Please note that it can take up to 10 business days for the refund to appear in your account.
When returning an item, you must pay the direct and total cost of returning the product(s). Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.
The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below on this page. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent.
Please note that we do not accept packages sent as cash or collect on delivery. The customer/sender alone is responsible for sending back the goods to us on the listed return address.
Please let us know if you prefer a replacement. Mafundi will cover the shipping fee for sending you your new item.